Medium sized wreaths for standard single doors. In 2019 large sections of the lights would not work. Balsam Hill® creates the most luxurious, realistic looking artificial Christmas trees, wreaths, and garlands. First, ensure that the power cord is correctly plugged into a wall socket. Our most popular choice for their lush profiles & sturdy branches. Choose your delivery country and preferred currency, We use cookies to make using our website easy and meaningful to you, and to better understand how it is used by our customers. Your form has expired due to 30 minutes of inactivity. * Shipping outside the contiguous US will incur additional shipping fees. Also check that the tree is plugged into the remote receiver box, and that the remote receiver box is plugged into the wall outlet. If the tree has a remote, use it to turn on the lights. Problem with refund. Balsam Hill is a total waste of money. If you have a problem with your lights that you cannot resolve by following the troubleshooting section of your “Assembly, Use, and Care Instructions” for your Balsam Hill Christmas Tree guide, please contact our Customer Service Team. I love my Bruce spruce , beautiful tree , however if you ever have any technical difficulties do not expect balsam Hill to help you with getting the issues resolved. Maybe you need a new lighting concept. Designed for homes with low to average ceiling heights. If a section does not light, ensure that unlit strand(s) or section(s) are fully plugged into other strands and/or extension cords. Non availability of master bulbs. Related: Do NOT buy a tree from Balsam Hill. I am posting a few pictures of missing lights on the family room tree. It adds warmth to holiday gatherings, whether you’re enjoying a special meal or opening presents on Christmas Eve. Good looking tree , but not extraordinary. Please ensure that you conduct adequate research before making a purchase decision when it comes to balsam hill tree lights not working. I know that things break, but they should not happen right out of the box and not for so much money and not twice for the same owner. The online Assembly, Use, & Care Instructions guide shows you how easy it is to set up and maintain your Balsam Hill Christmas tree. And with over 50 different styles of pre-lit Christmas trees, pre-lit Christmas wreaths, and pre-lit Christmas garlands, Balsam Hill strives to offer a high quality product to satisfy any holiday style. This guide is about pre-lit Christmas tree lights not working. The unlit section should light up when you nudge the bulb into its proper position in the socket. We are here to help you in answering not all but many questions that would come into your mind before purchasing the best balsam hill tree lights not working. While the Balsam Hill trees are beautiful -- they really are -- they string them with the cheapest LED lights in the entire world. Incredibly realistic trees using primarily our True Needle™ award–winning foliage. Our most slender trees for tight spaces, corners & foyers. My only reservation is that maybe it looks a little too perfect, as real trees are always a bit wonky or nobbly. Light connections inside the trunk, so you just plug the tree into the wall. Pull the plastic tab out of the remote’s battery compartment. Please Note that section of multicolored lights is not working in picture #2, however the first picture shows that if you choose "all lights" on remote it is not noticed. If the section is plugged in correctly, the issue may be a … Lifelike foliage featuring True Needle™ technology and beautiful accents inspired by nature. Company Registration No. Discover the latest holiday products and decorating styles. A tree from Balsam Hill is a perfect complement to your Christmas decorations. Pissed off. An individual bulb might be causing the problem. I love our Balsam Hill tree. Our range of lovely yet affordable decorated and undecorated foliage made from classic PVC needles. Balsam Hill Reviews and Complaints @ Pissed Consumer Page 2 Any repair or replacement of defects in those parts are fully covered by the warranty within the specified time frame. sure enough at year 4 the lights started going out. Incomplete refund. No, but there are ways to increase the lifespan of your string light bulbs. Balsam Hill had what we wanted. If your tree has a foot pedal, step on it to switch the lights on and off. Crafted with weather-resistant materials and UV protection. We purchased the basic tree (no lights), kind of to avoid any technical issues in the future but also because of the price point. Designed to fit most homes with average ceiling heights. For more information or to manage your cookies preferences go to our. Use your own special lights on these unlit trees. Pull the plastic tab out of the remote’s battery compartment. If the issue is with individual strand(s), visually check for broken and discolored bulbs and replace as needed. A misaligned bulb may also affect a section lighting up properly. This short video shows how to correctly set up your tree stand. The Balsam Hill Three-Year Limited Warranty guarantees the quality of our artificial Christmas trees’ factory installed lights (excluding burned-out bulbs), frame, foliage, hinges, and tree stand. The man told me how to change three different kinds of fuses which I did. Itty-bitty lights that dazzle and delight. Also check that the tree is plugged into the remote receiver box, and that the remote receiver box is plugged into the wall outlet. The lights would still not work. Called Balsam Hill. Begin the tedious process of unclipping, unwinding, and cutting away the light strands from your Balsam Hill tree. Larger wreaths for mantels and larger doors. Our most popular size, designed to fit perfectly in rooms with average 8 - 9 foot ceilings. Perfect to showcase in homes with high ceilings for a grand display. It is important to shape the tree's branches correctly to achieve a full look. Balsam Hill™ prides itself on the quality of its products, and wants you to enjoy your tree for many years to come. No satisfaction from customer service Supervisor. Use your own special lights on these unlit trees. Make sure that the tree stand is set up properly and all sections are assembled securely. If Section 3 lights up, then it's likely that Section 2 is faulty. Balsam Hill’s pre-lit trees are available in 2 light assembly types: Easy Plug™ trees and traditionally-lit trees. They ship fast but the lights on top did not work. Your form has expired due to 30 minutes of inactivity. GB213794603, Producer Registration Number (Ireland): 2817WB. First, make sure that the light section is properly plugged into the appropriate socket at the center pole of the tree. High temperature, unstable power supply, and spikes in electricity can also cause the filament to overheat and the bulb to burn out. You plug the tree in but not all the lights are shining. If the full tree does not light, make sure it is plugged into the wall. This unique patented design is protected by two issued US Patents (#8,062,718 and #8,993,077) and is exclusive to Balsam Hill. copyright © 2021 Balsam Hill ® All Rights Reserved. An elegant solution to small spaces, studios & small apartments. Place the loose branch back on the hinge bracket and insert a replacement hinge pin (included in the Replacement Kit that came with your tree) through the bracket. If the above steps do not work, or if you have a different issue with your product, you may find the answer in our PRODUCT TROUBLESHOOTING VIDEO LIBRARY. … I leave the "fluffing" up to my husband but I will say the pictures on Balsam Hill are not likely to be what your tree will turn out unless you spend forever fluffing the tree; not knocking Balsam Hill on that but I understand they've done a lot of work … A tree glowing with Christmas lights makes any home look merry and bright. Took nearly 3 or 4 hours to complete the set up. If you long for the beautiful glow of lights on your tree but dread untangling the wires, Balsam Hill's pre-lit Christmas trees are the answer. 549722 | VAT No. Standard incandescent bulbs come with green or white bases depending on the tree model, and can be replaced at the bulb and strand level. Wireless, battery-operated LED lights with convenient timer. Lights still didn't work. Begin the tedious process of unclipping, unwinding, and cutting away the light strands from your Balsam Hill tree. Larger wreaths for mantels and larger doors. Then he told me to buy lights at someplace like Lowe’s … If an entire tree section isn't lighting properly, try gently rotating the unlit section and the one beneath it, so they are nestled more firmly together. Energy-efficient lighting system that lets you choose clear, multi or both. We have brainstormed the possible questions that would come into your mind. Stored upside-down on built-in rolling stand and flips into display position. Choose your delivery country and preferred currency. If the tree has a footswitch, step on it. Narrow-profile trees perfect for smaller rooms & apartments. If the full tree does not light, make sure it is plugged into the wall. Company has a nice website. Long story short, we were lucky the only problem we had was with the lights, since we could buy new lights. Set-up was easy, we enjoyed the white/colored lights and the realistic experience. After several hours of light strand removal, throw the pieces in the trash. All of our lights are UL® approved and professionaly strung on the tree by … Wireless, battery-operated LED lights with convenient timer. Long story short, we were lucky the only problem we had was with the lights, since we could buy new lights. Please note that altering the lights may void the tree's warranty. Worst tree, ever. This is not all; you may go through other sources that aren’t mentioned here. It truly looks real -- up close and from afar -- and I'm *very* picky about these kind of things. This can be a frustrating situation, especially if the tree is only 2-3 years old. These cookies include targeted advertising and social media cookies, and advanced analytics cookies. Bring magic to your home with the cheery glow of Christmas lights. And with over 50 different styles of pre-lit Christmas trees, pre-lit Christmas wreaths, and pre-lit Christmas garlands, Balsam Hill strives to offer a high quality product to satisfy any holiday style. Our energy-efficient Candlelight™ LED lights with a warm glow reminiscent of a candle's flame. If the tree stand is damaged or missing a part, please contact our Customer Service team for assistance. Itty-bitty lights that dazzle and delight. General Setup Video: Watch how easy it is to set up your new Balsam Hill Christmas tree. After hours of troubleshooting, we decided to call for help. Perfect for public places or rooms with high ceilings. Perfect to showcase in homes with high ceilings for a grand display. Perfect accents for smaller mantels and entryways. Customer complaint. Our range of lovely yet affordable decorated and undecorated foliage made from classic PVC needles. Perfect for smaller living spaces such as smaller houses or flats. While the Balsam Hill trees are beautiful -- they really are -- they string them with the cheapest LED lights in the entire world. Balsam Hill - Over priced tree with light problems Oct 30, 2020 @ Pissed Consumer Please contact our Customer Service team for assistance. The questions would include: Non availability of master bulbs. Bought my $400 prelit tree from balsam hill about 5 years ago. Add your own lights or leave your foliage unlit and elegant. Energy-efficient lighting system that lets you choose clear, multi or both. A tree from Balsam Hill is a perfect complement to your Christmas decorations. Stored upside-down on built-in rolling stand and flips into display position. No. We offer three types of foliage options that are made from either PE or PVC material. Discover the latest holiday products and decorating styles. Add your own lights or leave your foliage unlit and elegant. Light connections inside the trunk, and memory wire branches reduce fluffing. Realistic, affordable trees using a mix of True Needle™ & Classic PVC needles. I bought my first Balsam Hill Christmas tree 2 years ago, my first experience with a “faux” tree. It's been used for 2 years now, certainly no regrets. Beautiful, pre-decorated foliage that adds sophisticated elegance to your home. Go to Lowe’s and buy new light strands and spend several hours placing them on your Balsam Hill tree. The Fairy Bell Tree seemed a little over priced. Easy Plug trees have light connections inside the trunk so that the tree lights up automatically when you stack the sections together. Here’s everything you need to know about our Christmas tree lights. After unplugging the power cord from the wall socket, find and open the fuse compartment. Currently about a third of lights don't work and the *** bag they gave me to store the tree in is ripping. Next, check your tree's on/off foot pedal and confirm that it is in the "on" position. Will I replace my family room tree with a Balsam Hill tree, probably not. Warm your home with the festive glow of multicolored lights. Very affordable trees reflecting Balsam Hill™ quality made from Classic PVC needles. Balsam Hill™ is proud to unveil the latest in Christmas tree design: our state-of-the-art Flip Tree™ technology. Check that each bulb is properly aligned in the socket by gently nudging each bulb in different directions, or by pressing the bulb more firmly into its socket. Organic silhouettes ideal for showcasing your ornaments. In fairness to the folks at Balsam Hill… The point of buying a prelit tree is to have a tree with lights that work. If the lights on your tree are not functioning properly, please review our TROUBLESHOOTING PAGE or CONTACT US for assistance. This may require taking the time to go through your tree section by section and fixing any improperly shaped branches to achieve more fullness. I bought my first Balsam Hill Christmas tree 2 years ago, my first experience with a “faux” tree. FOR EASY PLUG™ TREES. I received an email stating that the problem could only be solved via phone call. Problem with refund. Crafted with weather-resistant materials and UV protection. Balsam Hill's designers carefully craft our trees to mimic nature using site visits and cutting from live trees to guide them. I just bought a tree from Balsam HIll and I got burned. After looking for a lot of trees and reading reviews and adverts decided to go for the Nordmann Firr 7 ft pre lit Led tree during the black Friday sale, it arrived fairly quick and delivered inside the house. While some trees use one type of foliage exclusively, others … Balsam Hill review from Aurora, Ohio: We are extremely disappointed. A blown fuse will have a dark, cloudy appearance and a broken wire visible through the glass case. Warm your home with the festive glow of multicoloured lights. If the section is plugged in correctly, the issue may be a blown fuse. This year I encouraged my daughter to change from a real tree (that had to be sawed into pieces to exit her house). Our tree from Balsam Hill is so far above any artificial tree I've ever seen. Perfect accents for smaller mantels & entryways. Balsam Hill reviews (www.balsamhill.com): Purchased 2 trees totaling 1,667.07. Go ahead and skip to the last suggestion on the video. If rotating the sections doesn't work, you may also try switching out the sections to quickly determine the faulty connection. A large section of lights did not work. Balsam Hill reviews (www.balsamhill.com): Purchased 2 trees totaling 1,667.07. Check the unlit section of the light for broken or missing bulbs. Keep your light bulbs away from direct heat and sunlight. To … If I wanted to go through everything I have with trying to get the lights working I WOULD HAVE WENT AND BOUGHT A $50.00 tree An elegant solution to small spaces, studios & small apartments. Our premium energy–saving multicolored LED lights that never burn out. For more detailed advice on how to fix improperly shaped branches, Balsam Hill™ designer Dagmar Obert offers some suggestions in the following video. This year I encouraged my daughter to change from a real tree (that had to be sawed into pieces to exit her house). Called, sent in photos as requested. After we finished decorating the tree, I googled “complaints about Balsam Hill Christmas trees” and was shocked at the number of complaints and the variety of serious issues. I wrote an email to customer service. Balsam Hill’s pre-lit trees are available in 2 light assembly types: Easy Plug™ trees (including Flip™ and Instant Evergreen™) and traditionally-lit trees. After several hours of light strand removal, throw the pieces in the trash. Premium energy-saving LED lights available in clear or multicolor. The point of buying a prelit tree is to have a tree with lights that work. Tree was not as full as the pictures shown on the website. We are working hard to make this item available soon. Here's an example: Section 2 of a three-section tree isn't lighting. C omplement your tree’s lights with flam e less candles arranged on mantels or tablescapes. 9' Narrow Balsam Hill Christmas Tree, Multi colored and clear lights with remote control. Incandescent lights are traditional lights that emit a soft, warm glow and are found on many Balsam Hill trees. It is also important to change a broken bulb as soon as you find one, as leaving a light broken will impact the lifespan of the remaining working bulbs and cause them to burn out faster. 91 were here. We would also be happy to help you personally. It's not pre-lit, and I don't know what type it is, but it is great. For complete step-by-step instructions, you can visit this video on How to restring lights on a Balsam Hill Tree. Replace missing or broken bulbs using the included replacement bulbs or contact customer service to purchase additional replacement bulbs. To let all prospective customers to go somewhere else. Designed to fit homes with low to average ceiling heights. If the bulb's case is not sealed well, air can react with the tungsten or inert gasses inside the case, which can cause the bulb's filament to break. Ideal for entryways, small spaces, and narrow doors. Finally, make sure the each light section is plugged securely into the sockets located along the center pole of the tree. copyright © 2021 Balsam Hill ® All Rights Reserved. You can also choose to change your cookie settings anytime you want to. Just asked for a new string of lights and it has been a week and no luck with their shoddy customer service who did not even have a … We had a Balsam Hill tree just a year old that lights in 2 sections of the 3 stopped working. Ideal for entryways, small spaces, and narrow doors. First, make sure that the light section is properly plugged into the appropriate socket at the center pole of the tree. Only partial working of both trees. Please contact CUSTOMER SERVICE for further assistance. We have listed the top-rated balsam hill tree lights not working trending in 2020. At Balsam Hill, we offer pre-lit trees with various light options to suit your style. Browse the Balsam Hill® web s ite for a wide selection of Christmas decorations and other seasonal décor. If your tree has a remote, remove the plastic insert from the battery compartment of the remote control and choose "Clear," "Multi," or "Both" to light the tree. Warranty was for 3 years. Light connections inside the trunk, so you just plug the tree into the wall. Yes, you can remove the old lights from your tree and replace them with a new string of lights. Replacing a hinge pin is a simple and quick process. Our lights on the tree do not work. Yes, you can replace any blown fuses with the replacements included with your tree or a 5 amp, 124-volt fuse for the power cord set. Realistic, affordable trees using a mix of True Needle™ foliage & Classic PVC needles. Light connections inside the trunk, and memory wire branches reduce fluffing. If the tree has a footswitch, step on it. Then, secure the hinge pin with a retainer washer (also included) over the end of the hinge pin. Go ahead and skip to the last suggestion on the video. Enjoy our premium energy–saving LED Clear lights that never burn out. Balsam Hill review from Riverton, Wyoming rated 2.3/5.0 with 1 Comment: I spent $350 last year to replace my old tree because it was starting to have problems with the lights after 10 years. Lifelike foliage featuring True Needle™ technology and beautiful accents inspired by nature. Perfect for tabletops and secondary rooms. Often, a Christmas light tester is the easiest way to locate the problem area. Narrow-profile trees perfect for smaller rooms & flats. The Service Representative was very kind and understanding and offered us a temporary fix until our tree type was available at which time the 2 … After we finished decorating the tree, I googled “complaints about Balsam Hill Christmas trees” and was shocked at the number of complaints and the variety of serious issues. Service representative made us jump through several protocol hoops . For more instructions, please view this video on “How to Change a Fuse on a Balsam Hill Tree”. See how to find a blown fuse here. Complaint was 4 days past 30 day return deadline. Balsam Hill Christmas Tree reviews: Poor Customer Service. Go to Lowe’s and buy new light strands and spend several hours placing them on your Balsam Hill tree. For ideal fullness and realism, follow the fluffing steps HERE. Only partial working of both trees. I have owned two Balsam Hill trees My last purchase was 2013 It was a flip tree These trees last about 6-7 years I always try to replace fuses when whole sections go out but never works My flip tree had light fuses which are special lights Balsam does not even sell replacements The only lights they sell are the regular strand lights We recommend removing Section 2 and plugging in Section 3 to Section 1 (base). Very affordable trees with Balsam Hill™ quality made from Classic PVC needles. To let all prospective customers to go somewhere else. Lights on tree didn't work. If you continue to use our site without changing your settings, well assume that you have agreed to our use of cookies. For Easy Plug trees, also ensure strands are properly plugged into the center pole and gently twist the sections to ensure that they are seated properly. I tried calling and after 30 minutes of being on hold, I gave up. White lights did not work in the middle of the tree. Set-up was easy, we enjoyed the white/colored lights and the realistic experience. Incomplete Here we are to offer you a balsam hill tree lights not working buying guide, wherein our information is 100% unbiased and authentic. If the tree has a remote, use it to turn on the lights. Ideal accents for mantels, doorways, and banisters. Incredibly realistic trees using primarily our True Needle™ award–winning foliage. If Section 3 doesn't light up, then there may be an issue with the connector piece of Section 1. Ideal for public spaces with high ceilings for a grand holiday display. Beautiful, pre-decorated foliage that adds sophisticated elegance to your home. Our most popular choice for their lush profiles & sturdy branches. Clear incandescent emit a soft, clear glow. I called Balsam Hill and they told me my tree was no longer under warranty. If you find that your tree does not look as full as expected, please be aware that items arrive compressed from shipping, so they require shaping in order to achieve their intended look.

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